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I agree with you on the note about game companies explaining their thoughts instead of simply stating the raw facts. This is something that Square is notoriously bad at. Every time they patch the game, some fix or tweak leaves the playerbase is left scratching their heads wondering "Why are they doing this?", and this is another good example.

Regarding FFXI's claim system: Doing things like turning off auto-attack or moving out of the mob's melee range between swings can occasionally (but rarely) cause your group to lose the claim on a mob for a fraction of a second, until somebody else in the group deals damage to it. The system has always been a little bit buggy/weird that way. Now, combine this with the fact that most endgame/raid encounters are competitive 21-24h spawns -- Your linkshell is very rarely going to be fighting an HNM alone, and you can bet that the competition is going to be spamming all of their instant abilities like crazy trying to steal the claim if the system should fail you. Hopefully, this fix will make things a bit better.