Add new comment

Their server infrastructure has been a disaster since before launch.

That's not really a strong argument since the popularity of Warcraft went out of scale. They made some poor, newbie decisions that forced them to backpedal at full speed (like binding server names to the timezones) but it's still sort of unfair to compare them with other mmorpg companies that do not have to deal with a similar daily load.

Everyone keeps paying anyway.

Till there isn't anyone with more clue than them. Which is not simple nor anything we'll see in the next few years.

SOE can have a superior support, but a much better support doesn't make a better game.